Frequently Asked Questions

FAQs

Q: What is Ittefaq Say?

A: Ittefaq Say is an online electronics store offering high-quality gadgets, home appliances, and accessories at competitive prices.

Q: Can I modify or cancel my order after placing it?

A: You can modify or cancel your order before it is shipped. Contact our support team as soon as possible for assistance.

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders and receive exclusive offers.

Q: How do I track my order?

A: Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery status.

Q: How can I place an order?

A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Do you provide invoices for purchases?

A: Yes, an invoice is sent via email after your purchase, and a printed copy is included in your package.

Q: What payment methods do you accept?

A: We accept Cash on Delivery (COD), credit/debit cards, bank transfers, and installment plans.

Q: Can I use discount codes on my order?

A: Yes, if you have a valid discount code, you can apply it at checkout to avail the discount.

Q: Do you offer installment plans?
A: Yes! We provide flexible installment plans through selected banks and financial partners.
Q: Are there any additional charges for installment plans?
A: Some installment plans may include interest or processing fees. Check the terms before proceeding.
Q: How can I apply for an installment plan?
A: On the product page, choose the installment option, select your preferred tenure, and follow the instructions.
Q: Which banks are supported for installment payments?
A: We support installment plans through selected banks and financial institutions. Contact us for more details.
Q: How long does delivery take?
A: Standard delivery takes 3-5 business days, while express delivery is available for selected areas.
Q: Do you ship internationally?
A: Currently, we only deliver within Pakistan. International shipping is not available.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above [amount].
Q: Can I change my delivery address after placing an order?

A: Yes, you can update your address before your order is shipped. Contact support immediately for assistance.

Q: Can I return a product?
A: Yes, we have a 7-day return policy for eligible products. The item must be unused and in its original packaging.
Q: How do I request a refund?
A: Contact our support team with your order details, and we will process your request based on our refund policy.
Q: What products are non-returnable?
A: Items such as personal care products, software, and perishable goods cannot be returned unless faulty.
Q: How long does a refund take?
A: Refunds are processed within 7-10 business days after approval.
Q: How can I contact customer support?

A: You can reach us via:
📞 0309-9991959 | 0304-1111-301
📧 sales@ittefaqsay.com
📍 Shop # 6 & 7, Chandni Center, Chandni Chowk, Murree Rd, Rawalpindi

Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, 9 AM – 6 PM.
Q: How can I file a complaint?
A: For complaints, call us at 0307-7772-826 (Available 11 AM – 9 PM).
Q: Do you have a physical store?
A: Yes! Visit us at Shop # 6 & 7, Chandni Center, Chandni Chowk, Murree Rd, Rawalpindi.